In a State of Emergency: UCM Turns to 3CX to Replace Outdated System

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  • July 27, 2017
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ucm replaces outdated pbx with 3CXLONDON, UK, 27 JULY 2017 –  3CX, developer of the next-generation software-based Unified Communications system, today announces that Uruguayan company UCM, has completed successful deployment of it’s VoIP PBX solution at its headquarters. A subsidiary of the global Falck Group based in Denmark, UCM specializes in delivering pre-hospital emergency systems and has over 35 years experience in the field.

UCM utilizes the latest technologies on-board their mobile units and so, was in need of a phone system that could keep inline with their modern and innovative approach as well as deal with the demands of the call center. Their outdated NEC PBX was limited in its functionality and therefore hindering the productivity of the company’s call center agents. In looking to upgrade to a more modern, software-based solution, UCM’s IT Supervisor Julio Blanco, decided on 3CX as their replacement.

“We have been very careful in choosing a new communication system for our sales and customer service call center. 3CX is a flexible, scalable and secure solution. Running 3CX on a virtual server, allows us not to be tied to a particular type of hardware. Having this kind of flexibility and redundancy is critical in a fast-paced operation.” – Julio Blanco, IT Supervisor, UCM

Being in the healthcare sector means that downtime was not an option for UCM, another reason that Blanco turned to 3CX. In working with 3CX partner Simpletech for the deployment, UCM had their new system up and running in just a few hours and was able to continue business as usual. The company has noted that they are particularly enjoying the phone system’s call center features and are now able to generate accurate reports and more carefully measure performance.

Read more about Simpletech’s deployment of 3CX for UCM in the full case study.

About 3CX (www.3cx.com)

3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility.

With integrated WebRTC web conferencing, softphones for Mac and Windows and smartphone clients for Android, iOS and Windows phones, 3CX offers companies a complete Unified Communications package out of the box.

50,000 customers worldwide use 3CX including Boeing, McDonalds, Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, Hong Kong, South Africa, Russia and Australia. Visit 3CX on Facebook, Twitter and on Google+.

About Simpletech (www.simpletech.com.uy)

Established in Uruguay, Simpletech specializes in the design and implementation of complex telephony, call centers and unified communications projects. We develop and integrate tools that incorporate a deep knowledge in these areas for the whole of Latin America . Our team has participated in leading highly complex projects in Uruguay, Argentina, Chile, Colombia, Costa Rica, Mexico, Panama and Peru.

We help companies and institutions of all sizes to communicate effectively and efficiently based on the best technologies and practices in the industry.

3CX is a PBX app available in Cloud Server 3cx

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